Preferred Mutual relies on VMware virtual desktops during pandemic

On Tuesday, Preferred Mutual Insurance Co. decided to shut down its headquarters and satellite offices, asking its employees to start working from home for the foreseeable future. The New Berlin, N.Y.-based firm, which provides property and casualty insurance to more than 232,000 customers in New York, New Jersey, Massachusetts and New Hampshire, was aided in its effort to set up a remote-work infrastructure by its use of virtual desktop products.

Ben Moore, Preferred Mutual’s lead systems engineer, said the company has been a VMware customer for years, using its workspace software VMware Workspace One and its desktop and app virtualization product VMware Horizon (formerly called Horizon View). Moore recently spoke about his company’s evolving remote-work situation, and how he saw virtual desktop technology assisting in the transition.

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